1Can you provide a catalog of parts you currently supply?
We do not produce a catalog because we supply cutsom rubber products made to our customers' drawings or specific to their individual application.
2How big is your company?
Kennwu is a family owned and privately held company. We are small enough to react quickly and provide fast customer service, but large enough to ensure you get the products and service you need every time.
3What is your minimum order?
Because all products are custom made, the minimum order will depend on how much the batch of rubber will yield for the part you are requesting.
4Do you supply material?
Yes, we do sell materials from masterbatch or compounded in sheets on a roll.
5How do I get a quote?
Send your inquiry and drawing to RFQ@kennwu.com or visit the Request Quote Button of our website.
6What information do you need to get the most accurate quote possible?
To get the most accurate quote, you will need to provide: Estimated Annual Usage, Material specs, and a Drawing or description of the rubber application.
7Do you have material stocked on the shelf?
No, Kennwu does not stock rubber material on the shelf.
1What type of inconterms you use for shipment?
In general FOB for export market, however we are flexible to quote for EXW, CFR, CIF, DDP.
2Can you ship my order direct to my customer(s)?
Yes, under many circumstances.
3Can I amortize my tooling costs into the piece price for my initial order?
Yes. Tooling costs can be amortized into the piece price.
4Can you use our existing tooling in your equipment?
Yes. We may be able to use your existing tool depending on several factors, which include type, size and age of the mold. Please make sure to mention you have an existing tool when speaking to our sales representative.
5What types of inventory programs do you offer?
We currently participate in a number of different invetory prgrams, including Kanban and consignment.
6My parts require light assembly. Does Kennwu assembly on parts or packages?
Yes, we do offer light assembly on both parts and packages.
7Do you stock parts?
Because the majority of our custom rubber parts are made from customer-owned tooling, we typically do not act as a stocking company.
8What is the lead-time on a request for quote?
The lead-time for a quote for a molded / extruded rubber produts is 3 to 5 business days.
9What is the lead time for samples and tooling?
The lead-time for tooling and samples is typically 4 to 6 weeks.
10Why does it take 4-6 weeks for tooling and samples?
Tooling and sample lead-time is 4-6 weeks because the tool must first be produced. There is a trial on a tool and most often there has to be a new tool made or a tweak made to the existing tooling. This might take a couple of times to get the correct part. Once the tool is ready, we then have to run the samples and get all of the supporting documentation prepared and ready to send to you for part approval.
11What is the lead-time for production parts?
Production parts are made based upon approval of the samples. For extruded/die cut production, the lead-time is 3 to 4 weeks and molded parts are approximately 4 to 5 weeks for production.
1What type of Rubber Test Standard you use?
We use ASTM in general, however there is different specifictaions of many organization like DIN, ISO, JIS. It can be complied base on our customer requirment.
2Do you have the ability to do rubber-to-metal / rubber-to-plastic bonding?
Yes. Sizes of custom rubber-to-metal bonded parts we currently supply range from small - less than 0.3 inch in diameter - to very large - more than 1 foot overall length.
3Do you work with sponge rubber?
Yes we work with sponge rubber, both extrusions and molded.
4Do you do PPAPs?
Yes, we do PPAPs. This information should be communicated to our sales representative when the request for quotation is submitted, along with any other information pertinent (i.e., testing) to the form/fit/function of the part.
5Do you work with plastics?
No we don't work with plastics, all our plastic parts are outsourced.
6Can you help determine the appropriate polymer and durometer for my application?
Yes, our experienced team of experts can guide you in determining the appropriate type of rubber or polymer based on the application and environment your part will be exposed to.
7What kind of tolerances can you hold on your extruded / molded rubber parts?
The tolerances of our extruded or molded rubber parts will depend on the specific application. We can quote the appropriate tolerances once the application is determined.
8What is the lowest durometer you can process?
Durometer limits will depend on the type of rubber part that you need:
Extruded parts — 40 durometer
Molded parts — 15 durometer
9What is the highest durometer you can process?
Durometer limits will depend on the type of rubber part that you need:
Extruded parts — 80 durometer
Molded parts — 90 durometer
1Can Kennwu trace parts back to the raw material supplier?
Yes, a trasibility lot number create from beginning of the process. This lot number traces the material back to the raw material supplier.
2Do you track cost of quality?
Yes, our goal is to have a cost of quality below 3%.
3How long are quality records maintained?
The minimum is three years.
4 Do records indicate that gauging and test equipment are periodically inspected and traceable?
Yes, gauges are calibrated annually and semi-annually according to the calibration schedule and traceable.
5Does Kennwu utilize FIFO?
Yes.
6How are suppliers monitored?
Suppliers are rated quarterly on their performance. This information is used to improve our suppliers' performance and recognize suppliers who are meeting our quality requirements.
7Do you have a continuous improvement procedure?
Yes, we have a written procedure and form for all continuous improvement projects. We deploy a continuous improvement philosophy throughout the entire organization. Everyone is encouraged to come forward with ideas for improving products, processes, systems, productivity and the working environment.
8How often does the management team review the effectiveness of the quality system?
Semi-annual quality meetings are conducted along with monthly staff management meetings, quarterly sales meetings, strategic business meetings and weekly production meetings. Monthly internal audits are another method we use to review the effectiveness of the quality system. Any non-conformances are addressed immediately through corrective action.
9Are training needs defined for all employees?
Yes, employees are reviewed quarterly and training effectiveness is reviewed at that time. We maintain records of training electronically
10 Are holding areas for non-conforming material available and used?
Yes, we place parts in the hold area and red-tag them per our procedures.
11Does Kennwu have a formal corrective action program in place?
Yes, our quality manager initiates the corrective action. If our supplier is responsible for the root cause, a corrective action is issued to our supplier per our procedure.
12Do you have a preventive action system to determine and prevent potential nonconformities?
Yes, per our procedure. Some of the sources used for determining preventive action include, but are not limited to, analysis of statistical data, corrective actions, non-conformance reports and customer surveys.
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